Managed IT solutions that streamline your business
In the past, your business would encounter a problem and ask an IT person to solve it. Today, we provide the upfront managed solution so you never have the problem in the first place. Managed IT is the backbone of what we do because it adds value through reduced costs, improved service quality and frees your employees to do client focused work.
As a Managed Service Provider (MSP), we actively manage your IT ecosystem by identifying, preventing, detecting and monitoring your network and systems. Our managed IT solutions include:
- Network and system monitoring
- System design and upgrades
- Security Management
- Backup and Disaster Recovery
- Auditing and Compliance
- Analytics and Reporting
You get to spend more time focusing on what matters like growing business revenue, acquiring new leads and selecting the right new hires because we’ve got your back.
Managed IT support when you need it
Managed IT support is available across one-off individual services and is fully integrated in all Modern Workplace Bundles. As an individual service, you can request support for resolving technical issues, maintaining hardware and software installations and improving IT systems. On our Modern Workplace Bundles, you can expect an MSP approach with varied support options depending on your Service Level Agreement.
Experienced IT Help Desk ready to serve you
Our Australian based Help Desk is located in Wetherill Park, Sydney and they actively monitor all client IT networks and systems, identify potential vulnerabilities, and implement preventative measures that keep your business running smoothly.
Our Help Desk is dedicated to providing you with a priority responses and will acknowledge your request for assistance on the same day as it was lodged. All requests initiate a ticket tracing link that lets you stay up-to-date on progress while we work quickly to resolve your problem.